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Refund Policy

Refund & Cancellation Policy

Last Updated: October 13, 2025
Effective Date: October 13, 2025

This Refund & Cancellation Policy (“Policy”) governs all payments made to Nirvigo Platforms Private Limited (“Nirvigo,” “we,” “us,” or “our”) for services such as cloud infrastructure consulting, AI integration, infrastructure management, or related technology services (collectively, the “Services”).

By making a payment (through cheque, net banking, or our CRM payment gateway), you acknowledge and agree to the terms of this Policy.

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1. Payment Methods

We currently accept payments through the following channels:

  • Net Banking / Bank Transfer

  • Cheque (drawn in favor of Nirvigo Platforms Private Limited)

  • Online Payment Gateway integrated within our CRM (for debit/credit cards, UPI, or digital wallets)

All payments are subject to successful clearance and verification.

 

2. Invoice Generation

  • An official invoice is generated only after successful completion of User Acceptance Testing (UAT) for the agreed scope of work.

  • UAT completion signifies that the client has reviewed and approved the deliverables as functionally correct and aligned with the agreed project scope.

  • The invoice amount shall correspond to the milestone, phase, or project component that has been successfully delivered and approved.

 

3. Refund Eligibility

Refunds are only applicable under specific, verifiable circumstances.
A refund may be initiated only if all of the following conditions are met:

  1. Payment was made in advance for a service that could not be delivered or initiated due to technical, operational, or scheduling reasons attributable to Nirvigo.

  2. Incorrect or duplicate payments made accidentally (e.g., due to payment gateway errors).

  3. Service quality disputes, where clear and documented evidence demonstrates that the delivered output substantially deviated from agreed specifications and the client notified Nirvigo in writing within 7 days of UAT completion.

No refunds will be processed for:

  • Partially used or completed service engagements,

  • Change of mind or project cancellation by the client after initiation,

  • Delays or issues caused by third-party dependencies, client-side approvals, or incomplete information.

 

4. Refund Request Procedure

To request a refund:

  1. Send an email to hello@nirvigo.com with the subject line: Refund Request – [Project Name / Invoice Number] 

  2. Include:

    1. Proof of payment (transaction ID, cheque number, or payment gateway receipt),

    2. The invoice number (if issued), and

    3. A detailed description of the issue and supporting evidence (screenshots, reports, or communications showing the problem).

  3. Once the claim is reviewed and valid evidence is verified, The refund will be credited to your original source of payment within 15 days.

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5. Refund Processing Timeline

  • Refunds are generally processed within 15 business days from the date of approval.

  • Refunds will be made using the same payment mode that was used for the original transaction, unless otherwise agreed in writing.

  • For payments via cheque or bank transfer, refunds will be processed directly to the client’s bank account after verification.

Note:
Bank or payment gateway processing times may vary, and Nirvigo is not responsible for delays beyond its control.

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